CSEBO offices are now open following closure due to COVID-19. As the situation and recommendations are changing daily, our response will evolve. If you need assistance, we encourage you to reach out to the appropriate CSEBO staff via email or the main line. As a reminder, regular office hours are from 8:00 a.m. - 5:00 p.m.
Kaiser Permanente Members: Kaiser is gradually reopening some medical offices that were temporarily closed due to the coronavirus/COVID-19 pandemic. They have additional safety measures in place to protect your health, and they're thoroughly cleaning their facilities throughout the day.
While the local medical offices (Camarillo Medical Office and the Thousand Oaks Vision Essentials Office) still remain closed, members can still get the care they need from the comfort of their home with e-visits, phone or video visits, and more. Emergency departments remain open for those with serious conditions who need immediate medical attention. For details on how to get care that’s right for you, visit kp.org/getcare, use our mobile app, or call (833) 574-2273 (TTY 711).
If members have a prescription waiting to be picked up at one of the closed locations, they can get your prescription filled at any Kaiser Permanente pharmacy. For mail-order pharmacy, they can use the mobile app, visit kp.org/pharmacy, or call (866) 206-2982.
Anthem Blue Cross Members: CSEBO's Anthem pharmacy benefits will be powered by IngenioRx beginning July 1, 2019. When you fill prescriptions at the pharmacy counter, make sure you use the most recent Anthem ID card information on file.
Aren't sure if you are using the most recent card? Check the issue date on the back corner. As long as your issue date is September 2018 or later, you have your most recent card. You can always download a digital copy of your ID Card straight at www.anthem.com, or on the Anthem Anywhere mobile app. You may also request a hard copy online, or by calling Member Services.
IngenioRx Letters for Members
Anthem Account Registration
Optum: Optum is offering additional training support around Diversity and Inclusion.
Diversity and Inclusion Catalog
Optum Behavioral Network Statement on Diversity and Inclusion
Free emotional support is available for all Ventura County residents affected by the Thomas Fire and subsequent mudslides. Call 866-342-6892. This number will be open 24 hours a day for as long as necessary. This help line provides all those affected access to specially trained Optum mental health specialists.
CSEBO members who need assistance with substance abuse or mental illness, workplace conflicts, child or elder care can call CSEBO's direct line to care at 888-444-8624.
Use the access code CSEBO and receive immediate assistance at no cost for referrals or seeing a clinician within the Optum network. If you'd like to speak with an expert for financial or legal assistance, there's no cost for the initial consultation. Subsequent legal assistance will be available at a 25% discount.
For those who may be suffering or have a loved one suffering from addiction, please visit our Pain Medication and Treatment Alternatives page or contact the direct line to care at 888-444-8624.
For information on the Healthy Habits Incentive program please visit your district's page under CSEBO Districts.
Next CSEBO Meeting:
August 26, 2021 - Board of Directors
Optum Monthly eNewsletter